Refunds and payment issue handling
Mala aims to handle payment and delivery issues fairly. Refunds depend on the issue reported and whether the service problem can be verified.
If a payment was deducted but the subscription was not confirmed, contact support with
your registered email, subscription ID if available, and payment details.
Refund eligibility
- Payment is deducted but the subscription is not confirmed.
- A delivery issue occurs due to a verified issue on our side.
- There is a verified service failure from Mala’s side.
- Duplicate payment or incorrect payment status is confirmed after review.
Non-refundable cases
- Completed deliveries already fulfilled successfully.
- Incorrect address entered by the user.
- Failed delivery attempts caused by unavailable recipient details.
- Issues reported without enough details to verify the payment or delivery problem.
Refund timeline
Approved refunds are typically processed within 5–7 business days. The final time may vary depending on payment provider or bank processing.
What to include
- Your registered email address.
- Subscription ID or order details, if available.
- Payment status or screenshot, if payment-related.
- Delivery address and issue description, if delivery-related.
Need refund support?
Contact mala.support@gmail.com with your order or payment details.
Email support